Privacy Policy
At TrueNorth Pet Apparel, protecting your privacy is a priority. This policy explains how we collect, use, and safeguard your personal information when you engage with our online platform and services.
Information We Collect
We collect personal data that you provide to us directly, as well as information gathered automatically to deliver and improve our services.
- Contact details such as name, address, phone number, and email address
- Order information including pet apparel preferences and customization details
- Payment and billing data required to process transactions
- Technical data such as IP address, browser type, and browsing behavior on our site
How We Use Your Information
Your data is used to provide and enhance our services, communicate with you, and comply with legal obligations.
- Processing orders and managing custom pet apparel requests
- Responding to inquiries and customer support
- Improving our website, products, and marketing efforts
- Ensuring compliance with legal requirements
Legal Basis for Processing
In accordance with GDPR and applicable privacy laws, we process your personal data based on your consent, to fulfill a contract, or for legitimate business interests.
Data Sharing and Disclosure
We do not sell your personal data. We may share information with trusted partners and service providers solely to support our business operations, under strict confidentiality agreements.
- Third-party manufacturers and suppliers involved in order fulfillment
- Shipping and logistics partners to deliver products
- Legal authorities when required by law or to protect our rights
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You have rights regarding your personal data, including the right to access, correct, erase, restrict processing, object to processing, and data portability under GDPR.
To exercise your rights or ask questions about your data, please contact us at the address below.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. You can manage cookie preferences via your browser settings.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 16. If we discover such data, we will delete it promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in laws or our practices. Updated versions are posted on our site with the date of revision.
Contact Information
TrueNorth Pet Apparel
2784 Elmwood Drive, Suite 5B
Vancouver, British Columbia, V6J 3V8
Canada