Skip to content Shop Now

Terms and Conditions

These Terms and Conditions govern your use of our online platform and services provided by TrueNorth Pet Apparel. By accessing or using our site, you agree to comply with and be bound by these Terms.

1. Use of Our Services

TrueNorth Pet Apparel designs and manufactures pet clothing, including custom-tailored outfits and seasonal collections. Use of our site and services is permitted for lawful purposes only.

2. Orders and Customization

Orders for custom pet outfits require accurate measurements and details. TrueNorth Pet Apparel does its best to meet specifications but does not guarantee perfect fit due to natural variances.

3. Pricing and Payment

Prices shown on our site include applicable taxes and are subject to change without notice. Payments must be completed before production and shipment of items.

4. Shipping and Delivery

We ship products to all Canadian provinces. Estimated delivery times depend on location and availability but are not guaranteed. Risk of loss passes to you upon shipment.

5. Returns and Refunds

Returns for non-customized items are accepted within 14 days of receipt if items are unused and in original packaging. Custom orders are non-refundable unless defective or damaged in transit.

6. Intellectual Property

All content, designs, and materials on this service are owned by TrueNorth Pet Apparel or its licensors. Reproduction or use without permission is prohibited.

7. Eco-Friendly Commitment

We prioritize sourcing sustainable fabrics and minimizing environmental impact throughout our manufacturing processes.

8. Limitation of Liability

To the fullest extent permitted by law, TrueNorth Pet Apparel shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or services.

9. Contact Information

For questions or concerns about these Terms, please contact us at:

10. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our platform after changes constitute acceptance of the new terms.